Job Description

Job title

Contract Referral Nurse Navigator (RNN)

Non-exempt

RNN Manager

Fully remote (must be in the US and able to work Central Time business hours; applicants do not need to reside in Kansas)

Position Purpose & Focus

The  RNN (Referral Nurse Navigator) is responsible for all submissions of eConsults for AristaMD. This role is an intermediary between the specialist and provider. This role is critical in optimizing patient care coordination, reducing unnecessary specialty referrals, and improving access to specialist expertise through digital consultation platforms. The successful candidate will bridge the gap between primary care providers and specialists while ensuring seamless patient navigation through the healthcare continuum.

Essential Duties & Responsibilities

• Submits accurate eConsults on behalf of primary care providers.

• Ensures all assigned sites are continually reviewed for eConsult referrals.

• Ensure complete and accurate clinical information is available for specialist review

• Ensures accuracy of grammar and structure of eConsults.

• Routes referrals once a disposition has been made by a specialist.

• Triages and processes submittable vs. non submittable referrals in clinic referral inboxes.

• Notifies primary care providers with any responses from the AristaMD specialist.

• Provides assistance to other RNN team members when experiencing increased operational demands

• Covers assigned clinic's eConsult referral in baskets, attaches appropriate documents and submits eConsult to specialist, and communicates the recommendations back to the referring provider.

• Monitors overdue eConsults and communicates information to RNN Manager.

• Collaborate  to optimize platform functionality and user experience

• Reviews completed eConsults to submit for review for QA meeting.

Work Environment

• This is a fully remote position.
• Employee to start 20 hrs/week for first 3 months transitioning to 40hrs/week for the following 3 months. This is a temp position (6 months) with the potential to become a  full-time position.  
• Standard Monday-Friday schedule with flexibility for team coverage as needed between 9-5 CST. 
• Some Holiday coverage will  be required.
• Must possess reliable high-speed internet access and a quiet, dedicated workspace.
• Candidates must be physically located within the United States.

Qualifications | Competencies | Success Factors

Qualifications

• Minimum Qualifications 
  • Active unrestricted RN or LPN license
  • 2+ years of experience in the nursing field
• Preferred Qualifications
  • RN license 
  • Familiarity with eConsults
  • Experience working in or a multispecialty medical practice/clinic

Technical Skills

• Proficient in Google Suite and Microsoft Office
• Experience with VPNs and RDPs
• Experience with multiple EHR systems (NextGen, EPIC, eCW, Cerner, Athena, Intergy)
• Expert understanding of referral workflows

Success Factors

• Excellent customer service skillset

• Critical thinking and problem-solving abilities with attention to detail

• Technically savvy

• Internally motivated

• Strong organizational skills with ability to manage multiple priorities and competing deadlines

• Highly self-motivated; takes initiative

• Proactive - identifies and resolves issues; accountable

• Has a strong sense of urgency and follow-up with attention to detail

• Ability to work in a fast-paced growth environment which requires prioritization and the ability to multi-task

• Ability to collaborate and work effectively as a team

• Self-starter possessing a can-do attitude

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